Returns & Exchanges
We want you to feel confident and comfortable in your Kica Active gear, which is why we offer a 14-day window for returns or exchanges on all unworn items with original tags. Please ensure that items are in their original condition to qualify for a full refund or store credit.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Securely place the items in their original packaging, ensuring all hangtags are attached and the products are free of any marks or wear.
Schedule a Pickup
Once your request is approved, we will arrange a complimentary courier pickup from your delivery address at a time convenient for you.
Receive Your Refund
After our quality team inspects the returned items, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing